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SBIClerk07OCT2012 Related Question Answers
101. A ‘Call’ means -
An Internet terminology Contacting a prospective customer Visiting a Call Centre Attending to a complaint Websites
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102. Prospect means -
Existing customers A Likely buyer Mission Document A Religious Leader New targets to be achieved
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103. KYC means -
Keep Your Customers cool Keep Your Credit Card Know Your Customers Keep Your Cool Know Your Credits
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104. The collective perceptions and impressions people have formed about an organisation, its products and/or its services, is known as its—
Brand value Brand Asset Brand Architecture Brand Image Brand Attribute
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105. Good customer service is an extended arm of -
Service marketing Web marketing Process marketing Indirect marketing Internal Marketing
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106. Acompany’s ability to perform in one or more ways that competitors cannot or will not match is known as its
Attribute Competition Attribute positioning Brand image Competitive advantage Brand Positioning
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107. An audio or video advertising announcement, usually presented on television, radio or in a movie theater is called—
Publicity Creative Banner Sponsorship Commercial
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108. Electrical goods such as TVs, videos, stereo systems etc, used for home entertainment are known as -
White Goods Green Goods Red Goods Blue Goods Brown Goods
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109. A very large market segment or wide collection of smaller segments is called—
Niche Market Meta Market Mass Market Multi Level Market None of these
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110. Customer Retention can he ensured by—
Offering freebies Offering loans at low rates Catchy slogans Giving incentives Personalised services
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111. ROM stands for ?
Random Only Memory Readable Only Memory Real Online Memory Random Other Memory Read Only Memory
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113. The Number System based on “0” and “1” only is known as—
Binary System Barter System Number System Hexadecimal System Special System
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115. Which of the following is/are not part of the CPU ?
Primary storage Registers Control unit ALU None of these
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116. The device that reconciles the differences between computers and phones is the-
LAN wand reader TCP/IP scanner modem
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117. Acombination of hardware and software that allows communication and electronic transfer of information between computers is a -
Network Backup system Server Peripheral Modem
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118. Which of the following represents the fastest data transmission speed ?
bandwidth bps gbps kbps mbps
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119. Which of the following is an input device that, when moved by the user on a flat surface, cause= a pointer on the screen to move accordingly ?
wand reader mouse keyboard bar code reader scanner
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120. A bar code reader is an example of a(n)-
processing device storage device input device output device printer
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121. If you regularly send letters to people, what type of program would you use to create the letters ?
Hardware System software Utility software Application software None of these
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122. Computer gets with the help of mouse or keyboard.
insert instructions Guides Input None of these
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124. Which of the following represents one billion characters ?
Byte Gigabyte Kilobyte Megabyte Terabyte
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125. What is an onscreen picture that represents an object, such as a program or file ?
Spool NOS Page Pointer Icon
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